Refund Policy

1. Refund Eligibility

You Are Eligible for a Full Refund If:

• You request a refund within 14 days of your initial subscription payment
• This is your first subscription (not a renewal or re-subscription)
• You have not previously requested a refund for the same subscription
• Your account is in good standing (no violations of our Terms of Service)

Refunds Are NOT Available:

• After 14 days from the initial subscription payment date
• For subscription renewals (monthly or annual auto-renewals)
• For partial months or unused portions of your subscription after the 14-day period
• If your account has been suspended or terminated due to violations of our Terms of Service
• For discounted or promotional subscriptions (unless otherwise stated)

2. How to Request a Refund

To request a refund, follow these steps:

1. Contact Us Within 14 Days:
   Send an email to hello@babystepsdaily.com with the subject line "Refund Request"
2. Provide Required Information:
   Include the following details in your email:
   • Your full name
   • Email address associated with your subscription
   • Date of your subscription payment
   • Reason for refund (optional but helpful for improving our service)
3. Wait for Confirmation:
   We will review your request and respond within 2-3 business days
4. Refund Processing:
   If approved, your refund will be processed within 5-10 business days
5. Receive Your Refund:
   The refund will be credited to your original payment method (same card or account used for payment)

Important: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

3. Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

4. How to Cancel Your Subscription

If you want to cancel your subscription (without requesting a refund), you can do so at any time:

Cancellation Methods:

• Email: Send a cancellation request to hello@babystepsdaily.com with subject line "Cancel Subscription"
• Account Settings: Log in to your account and manage your subscription settings (if self-service cancellation is available)

What Happens After Cancellation:

• Your subscription will not auto-renew at the end of the current billing cycle
• You will retain full access until your paid period ends
• You will not be charged again
• You can re-subscribe at any time

Note: Cancellation does NOT entitle you to a refund unless you are within the 14-day money-back guarantee period.

5. Refund Processing Timeline

In most cases, refunds are completed much faster, but the timeline above represents the maximum expected duration.

6. Auto-Renewal Policy

All subscriptions automatically renew at the end of each billing period unless you cancel.

Important Points:

• Renewal Reminder: We will send you an email reminder 7 days before your subscription renews
• No Refunds for Renewals: Once a renewal payment is processed, it is NOT eligible for refund (only initial subscriptions qualify for the 14-day guarantee)
• Cancel Anytime: You can cancel auto-renewal at any time before your next billing date
• Grace Period: If you forget to cancel and your subscription renews, contact us immediately. We may offer a one-time courtesy cancellation within 48 hours of renewal

7. Partial Refunds & Prorated Credits

We generally do not offer partial refunds or prorated credits for unused portions of a subscription. However, exceptions may be made in the following circumstances:

• Service Downtime: If our service experiences significant downtime or technical issues, we may offer prorated credits
• Billing Errors: If you were charged incorrectly due to our error, we will issue a full or partial refund
• Extenuating Circumstances: In rare cases of documented extenuating circumstances, we may consider partial refunds on a case-by-case basis

Contact us at hello@babystepsdaily.com to discuss any exceptional situations.

8. Payment Disputes & Chargebacks

Filing a chargeback without contacting us first may result in:

• Immediate suspension of your account and access
• Additional fees charged by payment processors
• Delays in resolution

We will work with you to resolve any legitimate billing issues within 2-3 business days.

9. Contact Us

For refund requests, cancellations, or questions about this policy, please contact us:

Email: hello@babystepsdaily.com

Subject Line: "Refund Request" or "Cancellation Request"

Response Time: 2-3 business days

Please include your subscription details and reason for your request to help us process it quickly.

Related Information

• Payment Information & Methods
• Premium Subscription Plans
• Delivery Information
• Terms of Service
• Privacy Policy