Refund Policy

This Refund Policy applies to payments made for the Baby Steps Daily paid digital subscription (daily child-development email recommendations). It should be read together with the Public Offer Agreement and the Payment Policy.

1. What can be refunded

• A charge made by mistake (for example, a duplicate transaction or a technical billing error).
• A first paid charge where the subscriber clearly intended to cancel before the trial ended but was unable to do so due to a fault on our side.
• A recurring charge captured after a confirmed cancellation request received before the renewal date.
• A charge for which the Service was demonstrably not delivered for technical reasons attributable to the Seller and not resolved within a reasonable time.

2. What cannot be refunded

• Past billing periods that were fully used (emails were delivered and the subscriber had access).
• Partial unused days within a billing period where the cancellation was made by the subscriber and the Service was available during the period.
• Charges where the subscriber did not cancel the subscription before the trial ended.
• Charges where the Service was successfully delivered but the subscriber simply did not open or read the emails.
• Charges resulting from the subscriber providing an invalid or inaccessible email address.

3. How to request a refund

Send a refund request to {{SUPPORT_EMAIL}} including the following information:

• The email address used for the subscription.
• The order ID (visible in the payment confirmation email or in the subscription management page).
• The transaction ID, if available (provided by LiqPay or WayForPay).
• The payment date.
• The reason for the refund.

The Seller may request additional information needed to verify the request, such as the masked card number, in order to prevent fraud.

4. Processing time

• The Seller reviews and responds to refund requests within 3–5 business days.
• Approved refunds are submitted to the payment provider (LiqPay or WayForPay) on the same business day they are approved.
• Funds typically appear on the original payment card within 5–10 business days, depending on the issuing bank.

5. Refund method

Refunds are always issued to the original payment method used for the purchase, via the same payment provider that captured the charge (LiqPay or WayForPay). The Seller does not issue refunds to a different card, bank account, or by other means.

6. Partial-period refunds

• By default, no partial refunds are issued for an already started billing period.
• The Seller may, at its sole discretion, grant a pro-rated refund in exceptional circumstances (for example, where the Service was unavailable for a significant part of the period due to a fault on our side).

7. Trial cancellation

• You can cancel the subscription during the trial period at any time, without giving reasons.
• If the cancellation is registered before the end of the trial, no charge is made and no refund is needed.
• If you forget to cancel and the first charge is taken, you can still request a refund under the conditions in Section 1.

8. Subscription cancellation

• You may cancel the subscription at any time from the subscription management page or by writing to {{SUPPORT_EMAIL}}.
• Cancellation stops all future recurring charges.
• Access to the Service remains until the end of the current paid period, unless an immediate termination and refund are requested in accordance with this Policy.

9. Chargebacks

If you believe you were charged incorrectly, please contact us first at {{SUPPORT_EMAIL}} before initiating a chargeback with your bank. Most billing questions can be resolved within 1–2 business days. Initiating a chargeback without contacting us first may result in immediate suspension of the Service and may complicate future refund processing.

10. Contact us

• Email: {{SUPPORT_EMAIL}} (TODO: real support email)
• Phone: {{PHONE}} (TODO: real phone)
• Business hours: {{BUSINESS_HOURS}} (TODO: real hours)
• Contact form: https://blog.babystepsdaily.com/contacts